Refund & Returns Policy

30-day change-of-mind returns

You can return unopened, unused packs within 30 days of delivery for a refund of the product price. Items must be in their original, resalable condition and packaging.

Faulty or damaged items

If your tracker arrives faulty, damaged or not as described, contact us within 30 days and we'll arrange a replacement or full refund, including any return postage. This is in addition to your rights under applicable consumer law.

12-month warranty

All Tracksy trackers are covered by a 12-month warranty against manufacturing defects. If a defect appears within that period, contact us for a replacement.

How to start a return

Email us with your order number and the reason for the return. We'll confirm the return address and next steps.

• Include your order number and the email used to order.
• Tell us whether you'd like a refund or a replacement.
• For faulty items, a photo or short description helps us resolve it faster.

Refund timing

Once we receive and inspect your return (or approve a faulty-item claim), we'll process your refund to your original payment method, usually within 5–10 business days. Your bank may take a little longer to show it.

Non-returnable items

For hygiene and safety, opened or used items cannot be returned for change of mind, but are still covered by the faulty-item and warranty terms above.