Privacy Policy

Information we collect

We collect the information you provide and a limited amount of technical data, including:

• Contact details — name, email address and phone number.
• Order details — products purchased, order value and order history.
• Shipping and billing address, so we can deliver your order.
• Payment information — processed securely by Stripe. We never see or store your full card number.
• Technical data — IP address, browser type and basic usage analytics to keep the site secure and working.

How we use your information

• To process, fulfil and ship your orders and send order confirmations.
• To provide customer support and respond to enquiries.
• To send product updates or offers if you have opted in (you can unsubscribe at any time).
• To detect, prevent and address fraud, abuse or security issues.
• To comply with our legal and tax obligations.

Payments

Payments are processed by Stripe, a PCI-DSS compliant payment provider. Your card details are entered on Stripe's secure checkout and are never transmitted to or stored on our servers. Stripe's handling of your data is governed by Stripe's own privacy policy.

Sharing your information

We do not sell your personal information. We share it only with trusted parties that help us run the store:

• Payment processor (Stripe) to take payment.
• Fulfilment and shipping partners to deliver your order.
• Service providers who help us operate the website and email.
• Authorities where required by law.

Cookies

We use essential cookies to make the site and cart work, and basic analytics cookies to understand how the site is used. You can control cookies through your browser settings.

Data retention

We keep order and contact records for as long as needed to fulfil orders, provide support and meet legal and tax requirements, then delete or anonymise them.

Your rights

You can ask us to access, correct or delete your personal information, or to stop sending you marketing email. To make a request, contact us at the email below and we will respond within a reasonable time.

Changes to this policy

We may update this policy from time to time. The latest version will always be posted on this page with its effective date.